Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products. Looking to get in touch or have other questions not listed? Contact us here

  • At Romancya, we don’t just design dresses we design moments. Every piece is created with elegance, inclusivity, and sustainability in mind. From romantic lace gowns to bold statement minis, each dress is crafted to make you feel confident, empowered, and unforgettable.

  • Yes. Our dresses are designed to flatter your natural shape and run true to size. To make it easier, each product page includes a detailed size guide. Still unsure? Contact our team at info@romancya.com, and we’ll guide you to your perfect fit.

  • Absolutely. Romancya celebrates body positivity and inclusivity that’s why we design for all women. Our collections include sizes ranging from petite to plus, because elegance has no size limit.

  • Our pieces are crafted by expert artisans using premium fabrics like lace, satin, velvet, and chiffon. We partner only with ethical workshops that respect fair working conditions, aligning with our commitment to sustainable and responsible fashion.

  • Some of our bestsellers get restocked, but many Romancya pieces are made in limited quantities to keep them unique. If you see a dress you love, don’t wait too long it might not come back.

  • To preserve the beauty of your dress:

    • Dry clean or hand wash with natural detergent.
    • If using a machine, choose the delicate cycle.
    • Always lay flat to dry and avoid direct sunlight.

    This ensures your Romancya piece remains flawless season after season.

Shipping & Delivery

  • Domestic shipping can take up to 5 business days.

    Foreign shipping could take up to 14 business days.

    Due to global supply chain challenges, shipping times could be longer than usual.

  • Shipping rates can vary depending on your region and are calculated at checkout.

    Here are the full details of our Shipping Policy.

  • Yes, we offer free shipping for orders with more that 50$. Check the cart to see the current deal on free shipping..

  • Yes, we ship our products all over the globe.

  • A full list of all of our shipping areas can be found here.

    If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Returns & Refunds

  • Yes, we offer refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within a month after the purchase is made.

  • No worries ❤️ We offer free replacements in case of damaged products, lost packages, or sizing errors. Simply email us at info@romancya.com within 30 days, and we’ll handle the rest.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Warranty & Repair

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 1 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

    Please get in touch for more information.

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like PayPal, Visa, Mastercard, and American Express.